I have emailed/called/texted the company a number of times without any action. I have actually asked for a refund and no one has actually answered me - Slabway One Massage Chair. I would recommend not to squander your hard earned cash on this company. I will be calling the Chief law officer to submit a problem concerning PIECE. Purchaser Be Careful!!!!!! Hello Michael, We genuinely regret the clear frustration and hassle you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth which there was a label created on December 7. Your plan was labeled and all set for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to meet the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Reviews Of Slabway Massage Chair).
We acknowledge that we stopped working to fizzle in this circumstances. For that we apologize. Our records do show that your order was delivered on December 22nd. We hope that you have actually been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Called in 3 days said it delivered 4 days ago after a week they do not address the phone and inform you to chat with their site which never ever answer you back. They will keep you waiting sent out a number of email with the same reaction will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a scam and I'm going to do my best in finding a legal representative to invest sufficient money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it considering that I have actually tried to get in touch with Slabway many times through email telephone call and have yet had the ability to speak with a live person I continuously get emails back from them mentioning that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad reaction that I receive from their assistance groups I believe anyone looking to buy any of their items must extremely take a look at all their feedback's I have no idea the actual count of how lots of bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We use our sincerest apologies concerning the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Massage Chair Amazon). We have gotten no additional interaction from you informing us if that resolved your issue. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer. We recognize that we stopped working to fizzle in this circumstances. For that we say sorry - Slabway Massage Chair $1499.98. We await your reaction. Thank YouI ordered a foot massager. Website said 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat on the internet site. I got in touch with chat, stated "presently responding in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot says "regular wait time 5-15 minutes.
I believe this place is a fraud and i am going to call charge card to stop payment. Slabway Massage Chair Special Discount. I DO NOT RECOMMEND buying anything from this badly run outfit (if they are a genuine attire). BUYER BEWARE!!!!!! Hello Ian, We best regards are sorry for any frustration or inconvenience you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this vacation season (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We recognize that we failed to fizzle in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Placed an order on 12/4/20 and the order was canceled mid delivery without any further description!? I've called multiple times, sent emails used the chat widget they suggested and also connected to them via all social networks platforms and no action no reply just no description.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hey There Tonya, We regards are sorry for the clear aggravation and trouble you have experienced regarding your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our objective and not the experience we want for our customer.
This was because of an error in communication with the pickup at our fulfillment center. Your plan was labeled and prepared for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand (Slabway Full Body Massage Chair). As such, we have also been unable to ensure our shipping timespan with the exact same certainty we formerly were able to.
In relation to your experience with our consumer service team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every consumer (Slabway Shiatsu Massage Chair).
For that we apologize. Our records show that you have actually received the full refunds as requested. We expect the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were selling might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I immediately attempted to cancel my order. I sent out an email I got in touch with the phone, for which there was no response. It was now roughly 12:20. I lastly got an action by Monday morning telling me the order had actually shipped.
However, it was not deliverable since they had an incorrect apartment number. I contacted UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their products.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked as soon as then stopped. Now no one gets the phone and will not address their own chat bot. It's absurd. I desire my refund. Hello there Francis, We are sorry for any aggravation you have experienced concerning the performance of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our customer assistance as of late. Their refund policy for their incompetence is absurd. Do refrain from doing organization with these people. Go through ******. I bought a foot massager Nov 26, used it once and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair Review. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was authorized for a refund which you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you wish to continue with the return process you've initiated, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Service Profiles may not be replicated for sales or marketing purposes. BBB Organization Profiles are supplied solely to assist you in exercising your own best judgment.
However, BBB does not validate the precision of information provided by 3rd parties, and does not ensure the accuracy of any details in Business Profiles - Slabway Massage Chair $1499.98. When considering complaint information, please take into account the business's size and volume of deals, and understand that the nature of complaints and a company's reactions to them are frequently more crucial than the variety of problems.
BBB Company Profiles are subject to alter at any time. If you select to do service with this business, please let the organization know that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Massage Chair Amazon.
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Massage Chairs are complex devices with lots of moving parts and advanced computer system parts, so things can go wrong. However it's not much different from a vehicle, it depends upon how you use it and how you take care of it that will figure out for how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can take place during delivery.