I have actually emailed/called/texted the company numerous times with no response. I have actually asked for a refund and nobody has actually addressed me - Slabway Massage Chair $1499.98. I would suggest not to waste your difficult generated income on this business. I will be getting in touch with the Attorney general of the United States to file a problem regarding PIECE. Buyer Beware!!!!!! Hello Michael, We all the best are sorry for the clear disappointment and inconvenience you have actually experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was developed December 4th which there was a label developed on December 7. Your plan was identified and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the present situations impacting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Shiatsu Massage Chair Reviews).
We recognize that we failed to fizzle in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment fee was informed it will delivered in 3 days. Called in 3 days said it shipped 4 days ago after a week they do not address the phone and tell you to chat with their website which never address you back. They will keep you waiting sent out several email with the exact same response will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in finding an attorney to invest sufficient money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI purchased 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I have actually tried to get in touch with Slabway various times through e-mail phone calls and have yet had the ability to speak to a live person I continually get emails back from them stating that they will have a support member call me within 72 hours within 12 hours I get an email back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I obtain from their support teams I believe anybody aiming to buy any of their items need to highly look at all their feedback's I have no concept the real count of the number of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse located on the back of your chair (Slabway Shiatsu Massage Chair). We have gotten no further communication from you informing us if that solved your concern. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every customer. We acknowledge that we stopped working to fizzle in this instance. For that we ask forgiveness - Slabway Massage Chair $1499.98. We await your reaction. Thank YouI ordered a foot massager. Site said 2-4 day delivery time.
I called number noted and it is a recording that simply keeps repeating. States to get on chat online website. I contacted chat, said "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this location is a rip-off and i am going to contact charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this poorly run attire (if they are a real outfit). BUYER BEWARE!!!!!! Hey Ian, We best regards regret any frustration or trouble you have experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to meet the need.
We comprehend this is not the experience you were buying into, and we do value your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We recognize that we stopped working to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Positioned an order on 12/4/20 and the order was canceled mid shipment with no further description!? I've called several times, sent out emails utilized the chat widget they suggested and likewise reached out to them by means of all social networks platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hi Tonya, We sincerely regret the clear disappointment and hassle you have actually experienced regarding your recent order with Slabway (Slabway Massage Chair). This is not our intention and not the experience we want for our customer.
This was because of an error in communication with the pickup at our fulfillment center. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to fulfill the demand (Slabway Massage Chair Review). As such, we have likewise been unable to ensure our shipping time frames with the exact same certainty we previously had the ability to.
In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every client (Slabway Massage Chair).
For that we ask forgiveness. Our records show that you have actually gotten the full refunds as asked for. We expect the chance to regain your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were selling might be bought for $67. 99 and $87. 99 on Amazon with free shipping. I immediately tried to cancel my order. I sent an e-mail I called on the phone, for which there was no action. It was now roughly 12:20. I finally received an action by Monday early morning informing me the order had actually delivered.
However, it was not deliverable since they had an inaccurate apartment number. I called UPS and inquired to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody picks up the phone and will not address their own chat bot. It's absurd. I want my money back. Hey Francis, We are sorry for any aggravation you have experienced regarding the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our customer support as of late. Their refund policy for their incompetence is outrageous. Do not do service with these individuals. Go through ******. I bought a foot massager Nov 26, utilized it when and it caused me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I want I would have read their reviews before buying from this company.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was authorized for a refund and that you picked the choice to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to proceed with the return process you have actually started, we ask that you please reply to the support email thread verifying you 'd with to continue. BBB Service Profiles may not be replicated for sales or advertising purposes. BBB Company Profiles are provided entirely to help you in exercising your own finest judgment.
However, BBB does not validate the accuracy of info supplied by 3rd parties, and does not ensure the precision of any details in Organization Profiles - Slabway Massage Chair Review. When thinking about grievance info, please consider the business's size and volume of deals, and comprehend that the nature of grievances and a firm's actions to them are frequently more crucial than the variety of complaints.
BBB Company Profiles are subject to change at any time. If you pick to do service with this company, please let the service know that you got in touch with BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or business - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Full Body Massage Chair...
Massage Chairs are intricate machines with lots of moving parts and advanced computer parts, so things can fail. But it's very little different from a cars and truck, it depends on how you utilize it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and bruises that can take place throughout delivery.